Refund policy
Last Updated: October 17, 2026
At JIYU, we aim to provide a clear and convenient shopping experience. This Return and Refund Policy explains how return requests are handled for purchases made through our online store.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, subject to the conditions outlined below and applicable consumer protection laws.
To qualify for a return, items should be:
- Unused and in their original condition.
- Returned with original packaging, tags, and included accessories, where applicable.
- Accompanied by an order number or proof of purchase.
Certain items may not be eligible for return due to hygiene, personalization, or other legitimate restrictions, where permitted by applicable law. Any such restrictions will be disclosed before purchase where required.
2. How to Request a Return
To initiate a return, please email **vcbngfh8mkjuha@gmail.com** with the following information:
- Your order number.
- The item you wish to return.
- The reason for your return.
- Photos of the item, if it arrived damaged, defective, or incorrect.
Please wait for return instructions before sending any item back. Returns sent to an unconfirmed address may not be processed promptly.
3. Return Shipping Costs
For returns due to a change of mind or an incorrect selection by the customer, the customer is responsible for return shipping costs unless otherwise stated or required by law.
If an item arrives damaged, defective, or different from the item ordered, please contact us. JIYU will review the issue and provide an appropriate resolution in accordance with applicable law. Where appropriate, we will arrange a replacement, refund, or return shipping assistance.
Original shipping fees and any applicable return costs will be handled according to the circumstances of the return and applicable law.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to the original payment method unless otherwise required by law or agreed with you.
Please allow 5–10 business days after refund approval for processing by our store and payment provider. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund after the expected processing period, please contact us at vcbngfh8mkjuha@gmail.com.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as reasonably possible with your order number and supporting photos.
We will review the information and work with you to determine an appropriate solution. Your statutory consumer rights remain unaffected.
6. Exchanges
If you would like to exchange an item, please contact our customer support team before returning it. Exchange availability depends on stock and the nature of the request.
7. Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation. Your rights under applicable law will remain unaffected.
8. Contact Us
For return, refund, or exchange inquiries, please contact:
Email: vcbngfh8mkjuha@gmail.com
Brand: JIYU
We aim to respond to customer inquiries within 1–3 business days.
This policy does not limit any consumer rights that cannot be excluded under applicable law.